How to Reset USSD PIN on GTBank
Your GTBank USSD PIN is used to authorize certain transactions through the bank’s 737 banking service. If you have forgotten the PIN, entered it incorrectly too many times, or simply want to create a new one, you can reset or recreate your 737 PIN using the registered mobile phone linked to your account.
GTBank’s USSD service is designed to work on both smartphones and basic mobile phones. You do not need mobile internet to access the 737 service. However, you must use the phone number registered with your GTBank account when carrying out services that require account authentication.
What Is the GTBank USSD PIN?
The GTBank USSD PIN is a four-digit transaction PIN created for Bank 737. It is different from the PIN used to withdraw money from an ATM unless you deliberately choose the same digits, which is not recommended for security reasons.
The USSD PIN helps authenticate transactions initiated through 737. Depending on the transaction and the authentication method available on your account, GTBank may also allow other authentication options.
How to Create or Reset Your GTBank 737 PIN
GTBank currently provides a dedicated USSD process for creating the 737 transaction PIN.
- Use the mobile phone number registered with your GTBank account.
- Dial *737*5#.
- Enter the last six digits of your active GTBank debit card when prompted.
- Create a new four-digit 737 PIN.
- Confirm the new PIN.
- Complete the process and wait for the confirmation message.
GTBank’s current 737 information confirms that customers can create a transaction PIN by dialing *737*5# and entering the last six digits of their debit card.
What If You Forgot Your Old PIN?
If you no longer remember your previous 737 PIN, do not keep guessing repeatedly. The safer approach is to use the bank’s available PIN-management process or contact GTBank through its official customer-support channels if the self-service process does not work.
When resetting a banking PIN, never ask another person to enter your card information or PIN on your behalf. Your debit-card information and USSD authentication details should remain private.
Can You Reset the PIN Without Internet?
Yes. The 737 service is based on USSD, so a customer does not need mobile data to access the service. You need a compatible mobile network connection and the phone number registered with your bank account.
This is one reason USSD remains useful in Nigeria. A customer who cannot access a banking application because of exhausted data can still perform supported banking operations through a USSD menu.
What Do You Need to Reset the PIN?
GTBank’s published procedure requires the last six digits of an active debit card when creating the 737 PIN. You should therefore have your card available before beginning the process.
You should also make sure that the mobile line being used is the one associated with your GTBank account. If the number is no longer active or has been changed, you may need to update your bank profile before the USSD service can work normally.
Why Your USSD PIN May Not Work
There are several reasons a USSD transaction can fail. You may have entered the wrong PIN, your mobile number may not be properly linked to the account, the account may have restrictions, or the USSD service may temporarily be unavailable.
A transaction can also fail when the account type is not eligible for a particular 737 service. GTBank publishes specific eligibility conditions for different 737 features.
Do Not Confuse the USSD PIN With Your ATM PIN
Your ATM card PIN and 737 transaction PIN serve different purposes. The ATM PIN is primarily used to authenticate card transactions at ATMs and other supported card terminals. The 737 PIN is used for supported USSD transactions.
Using different PINs can reduce the impact if one credential is compromised.
How to Protect Your GTBank USSD PIN
- Never tell anyone your 737 PIN.
- Do not write your PIN on your debit card.
- Do not store the PIN in an easily accessible phone note.
- Cover your screen when entering the PIN around other people.
- Ignore messages asking you to send your PIN.
- Contact GTBank directly if you suspect that someone knows your PIN.
What to Do If Your Phone Is Lost
If the phone containing your registered SIM is lost, take action quickly. Contact your network provider to block or replace the SIM and contact GTBank if you suspect that your banking credentials may be exposed.
Do not assume that a lost phone automatically gives another person access to your account. Banking authentication still applies, but protecting the SIM and banking profile is important.
Can You Change the PIN Regularly?
Changing a banking PIN can be sensible if you believe it has been exposed or if you want to strengthen your account security. Avoid choosing obvious combinations such as 1234, 0000 or your year of birth.
What If *737*5# Does Not Work?
Check that you are dialing from the registered mobile number and that your SIM has network service. If the service remains unavailable, use GTBank’s official customer-support channels or visit a branch.
Do not use unofficial websites or individuals claiming they can reset your PIN remotely.
Useful GTBank 737 Codes
| Service | Code |
|---|---|
| Create 737 PIN | *737*5# |
| Check account details | *737*6*1# |
| Check loan balance | *737*6*2# |
| Check card status | *737*6*3# |
| Mini statement | *737*51*30# |
| Transfer to GTBank | *737*1*Amount*NUBAN# |
| Transfer to another bank | *737*2*Amount*NUBAN# |
Frequently Asked Questions
What is the GTBank USSD PIN reset code?
GTBank currently directs customers to dial *737*5# to create their 737 transaction PIN.
How many digits is the 737 PIN?
The 737 transaction PIN is four digits.
Do I need my ATM card?
GTBank’s published PIN-creation procedure asks for the last six digits of an active debit card.
Can I create the PIN without internet?
Yes. USSD does not require mobile data.
Can someone reset my PIN for me?
No. You should perform the process yourself and keep your card information and PIN private.
Resetting a GTBank USSD PIN is straightforward when the registered phone line and active debit card are available. Use the official 737 service, keep your PIN private and contact GTBank directly if the self-service process fails.
