How to Check MTN Rwanda Data Balance; Reading the Balance Message

*345*5#

Dial that code to see your data bundle balance. Yolo customers can also use *154*5#. Both show what is left and when it ends.

4 ways to check

1USSD: dial *345*5# and read the reply.
2Yolo menu: dial *154*5# if you are a Yolo customer.
3After a purchase: the confirmation SMS shows the bundle you bought.
4Customer care: call 100 from your MTN line if the code does not respond.

What the reply tells you

  • Which bundles are active.
  • How much data is left in each.
  • When each bundle expires.
  • Whether you hold a social media bundle, which is used first for WhatsApp, Facebook and Instagram.

Which bundle is used first

When you hold a social media bundle, it is used first inside WhatsApp, Facebook and Instagram. After it finishes, the regular bundle takes over for those apps. For everything else, the regular bundle is used from the start.

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A habit worth building

Check your data once a day at the same time, such as before you leave home. It takes ten seconds and tells you whether today’s bundle will last. If the number is low, you can top up on your own terms instead of in the middle of a call or download. People who check daily rarely run out by surprise.

When the balance looks wrong

What you see Likely cause Fix
Data lower than expected A social bundle was used first, or another bundle is active Read each line in the reply
A bundle is missing It expired Buy again before expiry next time
No reply Network busy Wait a minute and try again
The balance shows airtime only You are checking airtime, not data Use *345*5# for data

What to do after you buy a bundle

  • Wait for the confirmation SMS.
  • Dial *345*5# to confirm the size and expiry.
  • Write down the expiry date, so you can renew in time.
Tip: Check your data balance before you start a video or a big download, so a bundle does not end halfway.

Is *345*5# free?

Check the screen. MTN shows any charge before you confirm.

Does it show airtime?

No. Use *131# for airtime.

Why does my bundle end at a different time?

Each bundle has its own validity, so read the expiry in the reply.

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