STEP BY STEP GUIDE FOLLOWS
USSD CODE FOR ACCOUNT BLOCK :
(1) Dial *919*9# on your registered mobile number linked to your Uba account.
(2) A menu will appear, prompting you to select an option. Choose “1” to initiate the process of blocking your account temporarily.
(3) Confirm the action by agreeing to place a “Post No Debit” block on your Uba account.
USING THE Uba MOBILE APP:
(1) Download the Uba mobile app from your device’s app store (play store, or apple store, or even your favorite app downloading websites).
(2) Log in or register if you’re a new user
(3) Navigate to the option for blocking your ATM card within the app.
The mobile app provides a user-friendly interface, allowing you to manage your account and take immediate action to block your ATM card, enhancing the overall security of your account.
CALLING CUSTOMER CARE:
If you encounter any issues or suspect unauthorized activities, it’s good to report the issue to the Uba customer service line listed below to ensure your account safety, and exercise patients and don’t loose hope, it won’t take long till you get answered by Uba customer service.
By calling this numbers below on your mobile device, kindly keep note that Uba don’t pay for your call charges.
Contact Number: 012808800
The customer care service is a vital resource for immediate assistance.
You can also contact them on their social media platforms, though is not recommendable due to the urgent situation you are facing, you might experience slow in response, which you might find frustrating.
Social profiles :
Facebook : (https://www.facebook.com/ubagroup)
Twitter(x) : https://twitter.com/ubagroup
WhatsApp : https://wa.me/2349030010007
Instagram : https://instagram.com/ubagroup
By reporting issues promptly, you contribute to the swift resolution of any concerns related to your account security.
BLOCKING FROM ANOTHER PHONE:
Unfortunately, blocking your account from another person’s phone is not possible.
In such cases, it’s recommended to visit your nearest Uba branch or contact customer care for immediate assistance.
Security measures are in place to ensure that only the account owner, using the registered mobile number, can initiate critical actions like blocking the account.
This ensures the highest level of security for your financial information.
Ensuring that your financial assets remain secure in various situations such as lost or stolen phones.
And mind the way you share your account secret details to random people, for not all lost fund can be recovered
By understanding and utilizing these methods, you empower yourself to take control of your account’s security, minimizing the risks associated with unauthorized access.