How to Stop Glo Auto-Renewal for Specific Bundles
Most people do not have one data plan. They have a daily bundle for emergencies, a monthly one for work and sometimes a social bundle on top. When you want to stop auto-renewal, you often want to stop it for one bundle only, not everything.
That is where people get stuck, because a general switch can turn off more than you meant to. This guide shows how to identify each bundle, find its renewal setting and stop only the one you do not want.
| Bundle type | Why people stop it | What to check |
|---|---|---|
| Daily bundle | It renews every day and drains airtime | Expiry date in *323# |
| Weekly bundle | You only needed one week | Plan name and renewal option |
| Monthly bundle | Your needs changed | Renewal setting in menu or app |
| Social bundle | You only wanted it for a short time | Whether it renews on its own |
| Always on plan | It is designed to renew | Whether you still want that |
Step 1: Identify every active bundle
Dial *323# and read the whole reply. If you have stacked bundles, more than one plan name or a combined balance may appear. Write each plan name with its expiry date. You cannot stop a specific bundle if you do not know its name.
Dial *312# and look for an option that manages your plans or renewal. If the menu lets you choose a plan, pick the one you want to stop, then select the option to turn off renewal. Wait for the confirmation text.
Step 3: Use the app for a clearer view
The Glo Café app lists active plans on a single screen. Open each plan, look for a renewal setting and switch it off only for the one you chose. The app makes it easier to see which bundles stay on.
Step 4: Ask customer care for a specific bundle
If neither the menu nor the app lets you choose, call 121. Give the agent the exact plan name, the price and the expiry date from *323#. Ask them to turn off auto-renewal for that plan only and keep everything else active.
- Say which bundle you want to stop and give its details.
- Ask whether any other bundle will be affected.
- Ask for a confirmation message or a reference number.
- Check *323# afterwards to confirm the other bundles are still active.
What stopping one bundle does to the others
- Other active bundles keep running until their own expiry date.
- The stopped bundle runs to its expiry, then simply ends.
- Validity of stacked bundles can follow the longest active plan, so read the dates carefully.
- Bonus or night data tied to the stopped bundle ends with it.
How to confirm the right bundle was stopped
Wait for the expiry date of the stopped bundle. Check *323# and *310# on that day. If the stopped bundle does not return and your other plans are intact, you did it right. If the wrong one stopped, buy it again from the menu.
A general cancel option can stop more than you want. When you only want one bundle off, choose the plan-level option or ask customer care to do it for that plan alone.
Common problems
Use the app or call 121 and ask for a plan-level change.
Compare prices and expiry dates in *323# with your purchase history in the app.
Report the time and amount to 121. Mention that you asked for that plan specifically.
Check whether one was an always on plan. Ask customer care which one you want to keep.
Habits that make this easier
- Note the plan name and expiry date each time you buy.
- Avoid buying several bundles of the same type on the same day.
- Check *323# once a week.
- Turn off renewal on short bundles you do not need every week.
Questions people ask
Yes, if you identify each plan and use a plan-level option or ask customer care to do it.
Not after it ends, as long as renewal is off. Check on the expiry date.
Give the exact name and price from *323# and the date you bought it.
Wrapping up
Identify each bundle first, then stop renewal only on the one you do not want, using the menu, the app or customer care. Check *323# on the expiry date to be sure the right plan ended.
