How to Get and Activate Kuda Card
The Kuda card gives eligible customers a physical payment card connected to their Kuda account. It can be used for supported ATM, POS and online transactions according to Kuda’s current card rules.
The exact process for ordering and activating a Kuda card can change as the company updates its application. The safest approach is therefore to use the current Kuda app and follow the card instructions shown to your account.
What You Need Before Requesting a Kuda Card
- An active Kuda account.
- Completed identity verification where required.
- The current Kuda mobile application.
- A valid delivery or collection address where applicable.
- Sufficient account balance for any applicable card fee.
How to Request a Kuda Card
Open the Kuda application and sign in. Navigate to the card section. Look for the option to request, order or get a physical card.
Review the displayed card information and delivery or collection details before confirming the request.
If Kuda requests an address, enter an accurate location where you can receive the card. Do not use an address you cannot access.
What Happens After Ordering?
The card may be prepared for delivery or made available through the collection method offered to you. Monitor the Kuda app for status updates.
Keep the delivery information and any card reference provided by Kuda.
How to Activate Your Kuda Card
Once you receive the card, open the Kuda app and locate the card-management section. Follow the activation instructions displayed there.
The app may require authentication before activation. Follow the exact instructions shown on your account.
Why Card Activation May Fail
Activation can fail if the card has not yet been marked as delivered, the account has a restriction, the card details do not match the account or the app is experiencing a temporary technical problem.
Check the card status in the app before trying again.
Setting or Using Your Card PIN
Your Kuda card may require a PIN for certain ATM or POS transactions. Follow the official Kuda process for creating or changing the PIN.
Never write the PIN on the card and never disclose it to another person.
How to Use the Kuda Card Safely
- Keep the physical card secure.
- Cover the keypad when entering your PIN.
- Never disclose your PIN.
- Do not send photographs of the card to strangers.
- Monitor transaction alerts.
- Block the card promptly if it is lost.
What to Do If the Card Is Lost
Use the card-management controls available in the Kuda app to secure the card, then follow Kuda’s official lost-card procedure. If you see an unauthorised transaction, report it immediately.
Can the Kuda Card Be Used Online?
Card functionality depends on the card and merchant. If the card supports online transactions, it can be used with merchants that accept its payment network, subject to Kuda’s controls and applicable limits.
Can You Withdraw From an ATM?
An eligible physical Kuda card can be used for supported ATM withdrawals. The applicable limits and fees depend on Kuda’s current terms.
Frequently Asked Questions
How do I order a Kuda card?
Open the official Kuda application and use the card section to check whether a physical card can be ordered for your account.
How do I activate the Kuda card?
Use the card-management section of the official Kuda application and follow the activation instructions shown there.
What if my Kuda card does not arrive?
Check the delivery status in the app and contact Kuda through its official support channel if the expected delivery period has passed.
Conclusion
Getting and activating a Kuda card is primarily an in-app process for eligible customers. Request the card through the official Kuda application, verify the delivery information and activate it using the instructions provided by Kuda. Keep your PIN and other security information private after activation.