USSD Codes To Stop Glo Data Auto-Renewal
Auto-renewal can be handy or it can quietly drain your airtime. If a bundle renews when you did not plan for it, you want control back quickly.
This guide shows how to turn off Glo data auto-renewal, how to confirm that it worked, and what to do if charges continue.
We could not confirm one single USSD code that switches off auto-renewal for every Glo bundle. The reliable routes are the menu options, an SMS command and customer care. Follow the steps below and confirm the result on your own line.
Ways to stop auto-renewal
| Method | How | Good for |
|---|---|---|
| Data menu | Dial *312# and look for the auto-renewal or manage option | Most users |
| Self-service menu | Dial *301# and look for subscription or service settings | When *312# has no option |
| SMS command | Some guides report sending the word CANCEL to the data short code 127 | A quick try, then verify |
| Glo Café app | Open your active plan and look for the renewal setting | People who prefer screens |
| Customer care | Call 121 and ask them to cancel auto-renewal | When nothing else works |
Step by step with USSD
| 1 | Check what is active with *323# and note the plan and the expiry date. |
| 2 | Dial *312# and read the menu for an auto-renewal or manage option. |
| 3 | Select the option, then choose to cancel or turn off auto-renewal. |
| 4 | Wait for the confirmation text. |
| 5 | Check *323# again, then check your airtime. |
Step by step with SMS
- Open your messages and start a new text.
- Type CANCEL and send it to 127, as some guides report.
- Wait for a reply from Glo.
- If you get an error, use the menu or call 121 instead.
Step by step with the Glo Café app
Log in with your Glo number, open your active data plan and look for the renewal or auto-renew setting. Switch it off and check that the app shows the change. If it still shows as on, wait a few minutes and refresh.
What happens after you stop it
- Your current bundle stays active until its expiry date.
- Unused data is only kept if you renew in time. Without auto-renewal you must buy the next bundle yourself.
- You can buy a new bundle from the *312# menu whenever you want.
- You can turn auto-renewal on again later if you change your mind.
How to confirm it worked
Note the expiry date today. After that date passes, check your airtime and *323#. If no new bundle appears and no airtime was deducted for data, auto-renewal is off. If a charge happens, take note of the time and amount.
If you are still charged
- Check *323# for an active plan you did not expect.
- Open the *301# services option for any other subscription.
- Write down the date, time and amount of the charge.
- Call 121 and ask for the renewal to be cancelled and the charge looked into.
Common problems
Menus differ by line. Try *301#, the Glo Café app or call 121.
It may not apply to your plan. Use the menu route instead.
Renewal may have been processed before the cancellation took effect. Report it to 121 with the time.
Questions people ask
No. The current bundle runs to its expiry date. You just need to buy the next one yourself.
Menus differ. Use the option shown for your plan, or ask 121 to do it for a specific bundle.
Menu options for managing renewal are normally free. Read each screen to be sure.
Should you turn auto-renewal off?
It depends on how you use data. If you work online every day, auto-renewal means you never run dry, and it lets unused data roll over. If your budget is tight or your use is irregular, a surprise deduction hurts more than a short gap in data.
- Keep it on when you rely on data daily and keep enough airtime.
- Turn it off when airtime is limited or you only need data on some days.
- Switch it off temporarily when you travel or change networks.
Keep your airtime safe
Check *310# after each renewal date. A short note in your phone with the plan and expiry date gives you a reminder to decide before the money moves.
Final advice
Stopping auto-renewal is about control. Use the menu or the app first, try the SMS route if you like, and call 121 if charges continue. Check your plan and airtime after each step so you know the change worked.