Glo *301# Self-Service Menu Guide
Dial *301# on a Glo line and you get a menu. It is the closest thing Glo has to a control panel you can reach from any phone, with or without data. Many people never open it, even though it can save a trip to customer care.
This guide explains what the menu is for, how to move around in it, and how to avoid the usual mistakes. Menu wording can change, so use this as a map and let your screen have the last word.
| 1 | Use the Glo SIM and dial *301#, then press call. |
| 2 | Read the numbered options on the screen. |
| 3 | Reply with the number of the option you want, then press send. |
| 4 | Follow the prompts one at a time. Read before you confirm anything. |
| 5 | Wait for the confirmation text, then check your balance if money was involved. |
| Task | Why you would use it |
|---|---|
| Balances | See your airtime and data without remembering separate codes |
| Buying airtime or data | Reach the purchase options from one place |
| Gifting and sharing | Send bundles or data to another Glo line |
| Borrowing | Ask for credit when you are low |
| Tariff plans | See and change the plan your line uses |
| Services | Turn value added services on or off |
Open the balance option to see airtime and data details. If the reply is slow, use *310# for airtime and *323# for data. They give a direct answer without the extra steps.
Buying data or airtime
The purchase option leads to the same bundle choices you see under *312#. Read the price and validity before you confirm. If you plan to buy often, remember that bigger bundles usually give better value per gigabyte.
Gifting and sharing
Use the gifting or share option to send airtime or data to another Glo number. Type the number carefully, because a wrong digit sends the gift to a stranger. Check that the line is active before you start.
Borrowing credit
If you are eligible, the borrow option lets you take airtime or data and pay it back from your next recharge. A fee applies. Read the repayment terms on the screen and borrow only what you need.
Changing your tariff plan
The tariff menu shows the plans offered on your line. Read the call rates and any conditions before you switch. Some plans change how recharge bonuses work, so ask yourself what you actually use most.
Managing value added services
Value added services are things like tunes, alerts and subscriptions. If your airtime shrinks without calls, look in the services option for anything you did not choose. Turn off what you do not want, then check your balance the next day.
Many menus ask you to reply 1 to accept. Make sure you know what you are accepting. A quick re-read costs nothing.
Tips for a smooth session
- Dial in a place with good signal.
- Reply within a few seconds, because sessions time out.
- Write down codes or options you use often.
- If you get lost, cancel the session and dial *301# again.
- Use the Glo Café app when you want to see everything at once.
Common problems
Check the signal, restart the phone and try again. On dual SIM phones, select the Glo SIM first.
Reply sooner. Slow replies can close the session.
Menus change with Glo updates. Use another route, like *312# or the app.
Open the services option to turn it off, then call 121 if a charge needs to be reversed.
Questions people ask
Opening the menu is normally free. Actions inside it, like buying or borrowing, carry the charges shown on screen.
No. It runs on the mobile network, not on mobile data.
They cover similar tasks. The app is easier to read, while *301# works on any phone.
A sample session from start to finish
Say your airtime is low and you want to know whether to borrow or recharge. Dial *301#, open the balance option and read your airtime and data. If you decide to borrow, return to the menu, pick the borrow option and read the fee before you confirm. After the confirmation text arrives, dial *310# to see the new figure. The whole thing takes about a minute.
- Look at your services once a month and switch off anything you do not use.
- Check the tariff plan if your call costs seem high.
- Use the gifting option instead of lending your phone to friends for transfers.
- Review your balance after every purchase.
Wrap up
Treat *301# as your all-in-one starting point. Use it for balances, gifts, borrowing, plans and services, read each screen, and check your balance after any action that involves money.