How to Disable Glo Auto-Renewal via SMS
Not everyone wants to wade through a USSD menu or install an app. A text message is simple, works on any phone and leaves a record you can look at later. That is why people ask whether they can switch off Glo auto-renewal by SMS.
The honest answer is that an SMS route is reported for some Glo plans, but it does not behave the same on every line. This guide shows how to try it, how to read the reply and what to do when it does not work.
Try sending the word CANCEL to the data short code 127. Wait for a reply, then confirm with *323#. If you get an error or no reply, use the menu, the app or call 121.
Glo changes short codes and keywords from time to time. A reply from Glo is the only real proof the SMS worked.
Before you text
- Dial *323# and note your plan name and expiry date.
- Check your airtime with *310# so you have a starting point.
- Make sure the SIM you are using is the Glo SIM with the bundle.
- Have your phone ready to receive a reply.
How to send the SMS
| 1 | Open your messages app and start a new message. |
| 2 | Type the word CANCEL with no extra text. |
| 3 | Send it to 127. |
| 4 | Wait a few minutes for a reply from Glo. |
| 5 | Read the reply fully. It may confirm the change or ask you to choose a bundle. |
How to read the reply
| Reply type | What it means | Next step |
|---|---|---|
| Confirmation of cancelled renewal | The SMS worked | Check *323# and note the expiry date |
| Request to reply with a number or name | Glo needs you to choose a bundle | Reply exactly as instructed |
| Invalid keyword or not recognised | The command does not apply to your plan | Use the menu, app or 121 |
| No reply | The message did not go through or the code is inactive | Retry once, then use another route |
What the SMS does not do
- It does not remove the bundle you already bought.
- It does not refund data or airtime.
- It may not stop value added services.
- It does not guarantee that every bundle stops, so always check.
If the SMS does not work
Move on to the other routes, in this order. First open the data menu at *312# and look for a renewal option. Then check the self-service menu at *301#. After that, use the Glo Café app. If you still have no luck, call 121 and ask the agent to switch it off.
Costs and safety
Normal message rates may apply, so check your plan if you are worried. Be careful about unknown numbers asking you to text a keyword to stop a service. Only use short codes that you have confirmed with Glo or that appear in your own Glo messages.
If a message you did not expect tells you to text a keyword to a number you do not know, do not reply. Call 121 or check the Glo Café app first.
How to confirm the renewal is really off
Note your expiry date, then check *323# and *310# on that day. If no new bundle appears and no data charge was made, the SMS worked. Keep the text you sent and the reply you received in case you need to show them to customer care.
Common problems
Network delays happen. Try again once. If it still fails, switch to the menu or the app.
The keyword may not apply to your plan. Read the error and follow any instruction in it.
Take a screenshot and call 121. Ask them to explain the reply.
Write down the date, time and amount, then call 121 and mention the confirmation text.
Questions people ask
It is reported for some plans, but you must verify the reply yourself. Official menus and customer care are the dependable routes.
Yes. SMS works on any phone, which is its main advantage.
Plans and rules differ. Ask customer care if you are on a postpaid line.
Wrap up
Try the CANCEL text to 127 if you want a quick SMS route, read the reply carefully and confirm with *323# and *310#. If anything is unclear, the menu, the app and 121 are your backup.