How to Reset USSD PIN on UBA
UBA customers can use the bank’s *919# Magic Banking service to perform transactions from a mobile phone without relying on mobile internet. If you forget your UBA USSD PIN, the bank provides a PIN setup option that can be used to change or reset the PIN.
What Is the UBA USSD PIN?
The UBA USSD PIN is a security credential used to authenticate supported transactions on the *919# platform. It should be treated as confidential banking information.
UBA’s official USSD page states that customers who forget their PIN can dial *919# and select the PIN Setup option to change or reset it.
How to Reset Your UBA USSD PIN
- Use the mobile number maintained on your UBA account.
- Dial *919#.
- Look for the PIN Setup option.
- Select the PIN setup option.
- Follow the authentication instructions displayed.
- Create your new PIN.
- Confirm the new PIN.
- Wait for the confirmation response.
UBA’s current official information identifies PIN Setup as the route for changing or resetting the USSD PIN.
Why UBA Uses PIN Authentication
USSD banking needs a way to confirm that the person initiating a transaction is authorised to use the account. The PIN provides that authentication for supported transaction types.
Some UBA USSD transactions may have different authentication requirements depending on the amount and the customer’s security setup. UBA also publishes token-based transaction options and limits for certain customers.
What If You Forgot the PIN Completely?
You do not need to guess the PIN repeatedly. Use the PIN Setup option from *919# and follow the bank’s instructions.
If the reset does not work because of an account or registration issue, contact UBA’s customer service rather than giving your account credentials to an unofficial agent.
Do You Need Internet?
No. UBA describes *919# Magic Banking as a service that can be used with or without data or airtime, subject to applicable service conditions.
This makes it possible to manage certain banking functions even when a customer’s mobile data bundle has run out.
Does the Phone Number Matter?
Yes. UBA states that the number used for the USSD service must be maintained on the account or prepaid card being enrolled. If you have changed your mobile number, update your banking records through UBA’s approved channels.
What If Your Phone Is Lost?
If the phone or SIM associated with your UBA account is lost, contact your network provider and UBA promptly. UBA also publishes self-service options for blocking cards and protecting accounts.
Protecting Your New PIN
- Do not share your PIN.
- Do not write it on your debit card.
- Do not send it through messaging applications.
- Avoid simple PINs.
- Do not let another person operate your USSD banking session.
Useful UBA USSD Services
| Service | Code |
|---|---|
| USSD banking | *919# |
| Open account | *919*20# |
| Pay bills | *919*5# |
| Block debit card | *919*10# |
| Third-party card freeze | *919*911# |
| Retrieve BVN | *919*18# |
| Generate OTP | *919*8# |
PIN Reset vs Account Blocking
Resetting a PIN is different from blocking an account or card. If you simply forgot your PIN, use PIN Setup. If your phone or card has been lost or you suspect fraudulent activity, take additional security action rather than simply changing the PIN.
Frequently Asked Questions
What is the UBA USSD code?
UBA’s USSD service is accessed through *919#.
How do I reset my UBA PIN?
Dial *919# and select the PIN Setup option.
Can I reset the PIN without internet?
Yes. The USSD service does not require mobile internet.
Can another person reset my PIN for me?
You should perform the reset yourself and keep all authentication information private.
UBA makes PIN management available through its *919# platform. If the standard PIN Setup process does not resolve the problem, contact UBA through its official customer-service channels instead of using unofficial reset services.