How to Reset USSD PIN on Access Bank
Access Bank customers who forget their USSD PIN can reset it through the bank’s *901# service. The reset process is designed to allow customers to regain access to USSD banking without visiting a branch for a simple PIN reset.
Your Access Bank USSD PIN should be kept private because it can be used to authorize supported transactions. If you suspect that another person knows the PIN, changing it promptly is a sensible security step.
What Is the Access Bank USSD PIN?
The Access Bank USSD PIN is the four-digit PIN used to authenticate transactions on the bank’s *901# service. It is separate from other credentials that may be used for mobile banking, internet banking or debit-card transactions.
How to Reset Access Bank USSD PIN
Access Bank currently provides two convenient routes through *901#.
- Dial *901# from the mobile number linked to your Access Bank account.
- Select Other Services.
- Select Reset PIN.
- Enter your date of birth in the requested DDMMYYYY format.
- Create your new PIN.
- Confirm the new PIN and submit.
Access Bank also publishes a direct alternative:
*901*0#
After dialing the direct code, enter your date of birth as requested, create a new PIN and submit.
Can You Reset the PIN From Another Phone?
Access Bank states that a valid USSD PIN reset must be performed from the mobile number linked to the customer’s account. This is an important security measure.
If your registered phone has been lost, do not try to work around the requirement by giving your account details to another person. Contact Access Bank and your mobile network provider to secure the account and replace the SIM where necessary.
What If You Forgot Your PIN and Lost Your Phone?
Security should come first. Access Bank advises customers who lose their phone or suspect fraudulent activity to block their account quickly. The bank provides a third-party blocking option that can be initiated from another phone.
The official Access Bank USSD account-blocking code is:
*901*911#
Customers can select the third-party option and follow the instructions.
How to Create a New PIN
When choosing a new PIN, avoid predictable numbers. Do not use your date of birth, phone number or simple sequences that another person could guess.
Your USSD PIN should never be shared with friends, relatives, agents or bank representatives. Legitimate bank support personnel should not require you to disclose the complete secret PIN to them.
What You Need for the Reset
- Your registered Access Bank mobile number.
- Your date of birth as recorded by the bank.
- Access to the USSD service.
- A new four-digit PIN.
Does Access Bank USSD Require Internet?
No. USSD banking is designed to work through the mobile network rather than mobile internet. You can use *901# on a basic phone or smartphone.
This makes the service useful when mobile data is unavailable.
What If the PIN Reset Fails?
Confirm that the date of birth is entered in the required format. Also ensure that you are using the mobile number linked to the account.
If the problem continues, contact Access Bank through its official customer-service channels or visit a branch. Do not repeatedly submit incorrect information.
Reset PIN vs Opting Out of USSD
Resetting your PIN does not remove your account from USSD banking. Access Bank also provides an opt-out option that disables USSD banking while leaving other banking channels available.
Account blocking is different again. Access Bank explains that blocking an account restricts access to the selected account through banking channels until it is unlocked.
How to Keep Your Access Bank USSD Safe
- Never share your PIN.
- Use only official Access Bank USSD codes.
- Keep your registered SIM secure.
- Block your account quickly if your phone is lost and you suspect exposure.
- Do not follow PIN-reset instructions from random social-media accounts.
- Verify suspicious calls or messages directly with Access Bank.
Other Useful Access Bank USSD Services
| Service | USSD |
|---|---|
| Main USSD banking | *901# |
| PIN reset | *901*0# |
| Block account | *901*911# |
| Account balance | *901*00# |
| Airtime self | *901*Amount# |
Frequently Asked Questions
What is the Access Bank USSD PIN reset code?
Access Bank currently provides *901*0# as a direct route for resetting the USSD PIN.
Can I reset the PIN from another person’s phone?
Access Bank states that a valid PIN reset must be performed from the mobile number linked to the account.
What if my phone is stolen?
Use Access Bank’s account-blocking process and contact your bank and network provider promptly.
Do I need mobile data?
No. USSD works without mobile internet.
Can Access Bank staff ask for my PIN?
You should not disclose your secret USSD PIN. Treat requests for the complete PIN as suspicious and verify them through official channels.
Access Bank makes USSD PIN resetting available through *901#, with a direct reset route at *901*0#. Keep your registered line secure and use the bank’s official channels whenever you have difficulty accessing your account.