How to Reset USSD PIN on First Bank
FirstBank customers can use *894# Quick Banking to perform supported transactions from a mobile phone. The service is designed to work without mobile internet and can be used on GSM-enabled phones.
If you forget your FirstBank USSD PIN, you should use the bank’s official PIN-management option rather than repeatedly guessing the PIN or giving your banking information to another person.
What Is FirstBank *894#?
FirstBank’s *894# Quick Banking service uses USSD technology to provide access to selected banking services. FirstBank has published quick codes for transfers, airtime, balance enquiries and PIN registration or reset.
FirstBank USSD PIN Reset Code
FirstBank publishes:
*894*0#
as the code for registration, PIN creation and PIN reset.
How to Reset Your FirstBank USSD PIN
- Use the mobile number registered with your FirstBank account.
- Dial *894*0#.
- Select the relevant PIN registration or reset option.
- Provide the information requested by the system.
- Create your new PIN.
- Confirm the PIN.
- Wait for the confirmation message.
Why You Should Not Guess the PIN Repeatedly
USSD PINs are security credentials. Repeated incorrect attempts can trigger restrictions or prevent transactions from being completed.
If you are uncertain about your PIN, use the reset process instead.
Can FirstBank USSD Work Without Internet?
Yes. FirstBank’s published information describes *894# as a USSD service that does not require internet data or a smartphone.
This means a customer can use a compatible GSM phone to access supported banking services even when mobile data is unavailable.
What You Need
- Your registered mobile phone number.
- Your FirstBank account.
- Any authentication information requested by the bank.
- A new PIN you can remember but others cannot easily guess.
Security Tips for Your New PIN
Never disclose your PIN to anyone. Avoid using a PIN based on information that other people know, such as your birthday or a repeated number.
If someone contacts you claiming to be from FirstBank and asks for your complete PIN, treat the request as suspicious.
What If Your SIM Is Lost?
Contact your mobile network provider to block or replace the SIM. You should also contact FirstBank if you are concerned that your account could be compromised.
Do not give your account details and PIN to someone who offers to help you recover the account through an unofficial channel.
Useful FirstBank USSD Codes
| Service | Code |
|---|---|
| USSD banking | *894# |
| PIN registration/reset | *894*0# |
| Transfer | *894*Amount*Account Number# |
| Airtime self | *894*Amount# |
| Airtime third party | *894*Amount*Phone Number# |
| Balance enquiry | *894*00# |
| List of quick codes | *894*101# |
PIN Reset and Debit Card PIN Are Different
Your USSD PIN should not be confused with your debit-card PIN. The two credentials can protect different transaction channels.
If your debit card PIN has been compromised, resetting only your USSD PIN may not be sufficient. Take the appropriate action on the card as well.
When to Contact FirstBank
Contact FirstBank if the reset code does not work, your phone number has changed, your account is restricted or you notice an unfamiliar transaction.
Use the bank’s official website, branch network or customer-service channels to verify any issue.
Frequently Asked Questions
What is the FirstBank USSD PIN reset code?
FirstBank publishes *894*0# for registration, PIN creation and PIN reset.
Can I use *894# without data?
Yes. FirstBank’s USSD service does not require mobile internet.
Can I use a feature phone?
Yes. USSD banking is designed to work on compatible GSM-enabled phones.
What if I lost my phone?
Secure your SIM with your network provider and contact FirstBank if your banking security may be affected.
FirstBank’s *894# service provides a simple way to manage supported banking transactions without internet access. For a forgotten USSD PIN, use *894*0# and follow the bank’s instructions rather than relying on unofficial reset methods.