MTN South Sudan Data Auto-Renewal Cancellation
Signs your bundle is renewing by itself
If your balance falls on the same day each week or month, a renewing bundle is the usual cause.
A message saying a bundle was activated, when you did not dial anything, points to auto-renewal.
A fresh bundle after the old one ended means it renewed.
Renewals take the pounds before you spend them on calls.
Why auto-renewal exists
Auto-renewal is meant to keep you online without a break. When a bundle expires, the system buys the same bundle again from your airtime. That is helpful when you rely on data for work, and expensive when you do not.
On a network where prices are high compared with the region, an unwanted renewal hurts. A single weekly or monthly bundle can be a large part of a small balance.
Step 1: Find out what is active
| 1 | Open the myMTN app and go to your bundles or subscriptions area. |
| 2 | If you prefer the menu, dial *100# and look for bundles, subscriptions or my services. |
| 3 | Write down each active bundle and its expiry date. |
| 4 | Look for a word like renew, auto-renew or repeat next to each one. |
MTN updates its menu from time to time, so numbers like “press 3” can be wrong. Read the words on your screen instead.
Step 2: Turn off renewal
In the app, the switch is normally next to the bundle. Tap it, confirm, and look for a message that says renewal is off. In the menu, choose the stop, cancel or unsubscribe option for that bundle.
- Open the bundle you want to stop.
- Select the option to turn off renewal.
- Confirm when asked.
- Wait for the confirmation SMS and keep it.
- Check the bundle details again after a few minutes.
Step 3: Ask customer care if you are stuck
If the app and menu do not show the option, call 100 or message 0920002200 on WhatsApp. Give your number and say clearly: “Please stop automatic renewal of my data bundle.” Ask the agent to send an SMS confirming it.
If you prefer to speak face to face, visit an MTN shop with your SIM and a valid ID. The staff can check your subscriptions on the spot.
Cancelling versus turning off renewal
| Action | What happens | Use when |
|---|---|---|
| Turn off renewal | Your current bundle keeps working until it expires, then stops | You still want to use what you paid for |
| Cancel the bundle | The service ends sooner, and a refund is unlikely | You subscribed by mistake |
| Do nothing | The bundle renews and costs you again | You want continuous data |
Most people only need to turn off renewal. Cancelling a bundle you have just paid for usually means you lose the rest of it.
Make sure you do not renew by accident
- Read the full screen before you press yes on a bundle offer.
- Look for words like “auto-renew” or “repeat” in the offer.
- Do not buy bundles from links sent in random messages.
- Turn off renewal on the day you buy, not later.
When cancellation does not work
Some offers are fixed and cannot be changed in the app. Call 100 for help.
Check the time of the SMS and the time of the renewal. Report both to customer care with your number.
Wait ten minutes. If none arrives, repeat the steps once, then call care. Do not keep pressing options.
That is a different subscription. Reply to its message to stop it, or ask customer care to block it.
Protect your balance afterwards
- Check your balance the day after your old bundle should have ended.
- Keep your confirmation SMS for at least a month.
- If you buy bundles through MoMo, check your wallet history too.
- Review your active bundles every time you top up.
Questions people ask
Refunds are not guaranteed. Report it fast, explain what happened and ask customer care what they can do.
Turning off renewal normally lets the current bundle run until its expiry date. Check the message you receive.
Yes, if the option is offered for that bundle. Check the app or ask customer care.
The same steps usually apply, because renewal sits on each bundle. Look at each active item.
Last word
Check what is active, switch off renewal, keep the confirmation message and verify the result. Do it on the day you buy a bundle if you only want one cycle. A few minutes now keeps your airtime from vanishing later.