Glo Auto-Renewal Charged After Cancel: What to Do
You switched off auto-renewal, you got a confirmation, and then your airtime dropped anyway. It feels unfair, and it is a common complaint. Before you panic, work out what really happened, because there are several reasons for a charge after cancelling.
Some of them are your own settings, some are timing, and a few are genuine errors that customer care can fix. This guide helps you collect evidence, find the cause and complain in a way that gets results.
- Stay calm and do not buy again. Extra purchases make the picture harder to read.
- Check what was charged. Open *323# and *310# right now.
- Write down the facts. Date, time, amount and the exact name of the bundle.
- Contact Glo with evidence. Call 121 and ask for a reference number.
Why you might be charged after cancelling
| Cause | What it looks like | What to do |
|---|---|---|
| Timing | Renewal processed just before your change took effect | Report it quickly with the times |
| Another bundle | A different plan renewed, not the one you stopped | Check each plan in *323# |
| Value added service | Small deductions with no data | Check services in the self-service menu |
| Different SIM or number | The charge is on another line | Check the correct SIM |
| Real error | A charge with no matching plan | Complain with evidence |
Step 1: Check the facts
| 1 | Dial *323# to see whether a plan is active and when it was bought. |
| 2 | Dial *310# to see your airtime. |
| 3 | Open the Glo Café app and look at your recent activity. |
| 4 | Check your messages for any text from Glo about the charge. |
| 5 | Write down the date, time, amount and plan name. |
Step 2: Check for other subscriptions
Dial *301# and look at your services. If you find a subscription you did not choose, note its name and the date it started. A value added service can look like auto-renewal even though it is unrelated to your data bundle.
Step 3: Report to customer care
Call 121 from your Glo line. Say that you cancelled auto-renewal on a specific date, that you got a confirmation, and that you were charged afterwards. Give the amount and time, and ask for a reversal and a reference number.
What to say and what to keep
- The date and time you cancelled and any confirmation text.
- The date, time and amount of the charge.
- The plan name shown in *323#.
- The name of the agent and the reference number you receive.
Step 4: Follow up in writing
If the call does not fix it, send a short message through Glo’s official support channels. Keep it factual: what you cancelled, when, what you were charged and what you want. A written record helps if the matter goes further.
Step 5: Escalate if needed
If Glo does not respond or refuses a clear error, you can complain to the Nigerian Communications Commission through its consumer affairs channels. Bring the same record: dates, amounts, confirmations and the reference numbers from your earlier calls.
Give Glo a reasonable time to respond, then follow up with your reference number. Short, calm and specific messages work better than long angry ones.
How to avoid it happening again
- Take a screenshot of the confirmation after you cancel.
- Check *323# on the expiry date.
- Keep a short note of every bundle you buy.
- Review services at *301# every month.
Common problems
Ask for one on the next call, or note the time and agent name.
Ask whether your cancellation time came before or after, and ask for a review.
Ask for a timeframe and note it. Call again after that time.
Questions people ask
Sometimes. It depends on the cause and on what Glo finds. A clear record improves your chances.
As soon as you notice, since records are easier to check when the charge is fresh.
Check whether renewal is already off. If it is, do not cancel again, and report the charge.
A sample message you can adapt
Keep it short and factual. For example: I switched off auto-renewal on my Glo line on the date shown in the confirmation text. After that I was charged for a bundle on a later date. Please check this charge, reverse it if it was an error and send me a reference number. Add your number, the amounts and the dates, and attach the screenshots you took.
What not to do
- Do not delete the confirmation text.
- Do not buy new data just to test whether renewal is off.
- Do not share your recharge PIN or personal details with anyone who contacts you about a refund.
- Do not wait weeks before reporting.
Bottom line
Check the facts, look for other subscriptions, call 121 with dates and amounts, and follow up in writing. Keep your records neat and you give yourself the best chance of getting the charge reversed.