How to Reset Glo Network Settings
When your Glo internet misbehaves for no clear reason, a network reset is one of the oldest fixes in the book. It clears the phone’s saved network configuration and lets it start fresh. It is quick, free and often works, but it also removes things you might want to keep, so it helps to know what you are wiping.
This guide explains what a reset does, when to use it, how to do it on Android and iPhone, and how to put your settings back afterwards.
Menu names change between phones and versions, so use the search box in your Settings if you cannot find an option.
What a network reset does
A network reset clears settings that control how your phone connects. That usually includes saved Wi-Fi networks and passwords, paired Bluetooth devices, mobile data settings and APN profiles you added. It does not delete your photos, apps or messages. After the reset, the phone rebuilds its basic settings from the SIM and the network.
When it is worth doing
- Mobile data fails but your balance and plan are fine.
- The phone shows signal but pages never load.
- You changed APN or network settings and things got worse.
- Calls drop or the network keeps switching for no reason.
- Problems started after a phone update.
- Simpler fixes like a restart did not help.
Try the simple things first
| 1 | Restart the phone. |
| 2 | Toggle airplane mode for ten seconds. |
| 3 | Check that mobile data is on and the Glo SIM is chosen for data. |
| 4 | Check your balance and plan expiry. |
| 5 | Test the SIM in another phone. |
| 6 | If the problem is still with your phone, move to a reset. |
Before you reset
Write down your Wi-Fi passwords, note any custom APN values you use, and remember which Bluetooth devices you pair with. You will need to set them up again.
How to reset on Android
Open Settings and look for System, then Reset options, or General management and Reset. Choose the option that says reset Wi-Fi, mobile and Bluetooth, or reset network settings. Confirm with your PIN if asked. The phone restarts, and you can then reconnect to Wi-Fi and check mobile data.
How to reset on iPhone
Open Settings, then General, then Transfer or Reset iPhone, then Reset, and choose Reset Network Settings. Enter your passcode, confirm and wait for the restart. After it comes back, check mobile data and your Wi-Fi.
After the reset
| 1 | Wait a few minutes for the network to appear. |
| 2 | Turn on mobile data and test a webpage. |
| 3 | If it fails, add the Glo APN again using the APN guides on this site. |
| 4 | Reconnect to your Wi-Fi networks and re-pair Bluetooth devices. |
| 5 | Check your balance and active plan. |
If it does not help
A reset does not fix everything. If data still fails, the cause may be an empty or expired plan, a barred line, a faulty SIM or a network problem in your area. Test the SIM in another phone, then call 121 with your details and ask for a ticket number.
Questions people ask
No. Contacts, photos and apps stay.
Custom APN profiles are usually cleared, so re-enter them if needed.
As often as needed, but a repeat problem points to another cause.
What to expect when the phone restarts
After a network reset, the phone may show no signal for a minute or two while it searches for the network again. This is normal. Do not keep restarting it. Give it a few minutes, and if you see the network name appear, test a call and a webpage. Some phones also ask you to re-enter your SIM PIN if you have one set, so keep it handy.
Resetting only what you need
A full network reset is not always required. If only your APN is wrong, edit or reset the APN list on its own. If only Wi-Fi is the problem, forget the saved network and reconnect. Start with the smallest change that could fix the problem, and keep the full reset for when smaller steps fail. This saves you from retyping every Wi-Fi password in the house.
A short checklist after any reset
- Mobile data is on and the Glo SIM is selected.
- The Glo APN is present and selected, if your phone needs it.
- Wi-Fi networks are reconnected.
- Airtime and data balances are checked.
- A call, an SMS and a webpage have been tested.
Final word
A network reset is a safe last step on the phone side. Prepare your passwords, reset, rebuild your settings and test. If the line itself is the problem, take it to Glo.