MTN Recharge Codes and PIN Entry: How to Load a Card Without Errors

The short version: scratch the card, dial *311*PIN#, wait for the SMS, then check with *310#. Everything below is about getting that PIN in without a mistake.

5 rules for clean PIN entry

1Scratch gently so no digit is damaged. A torn digit can make the card unusable.
2Type only the digits. Skip spaces and dashes, even if the card prints them in groups.
3Check the length before you press call. Cards in circulation are reported with 12, 16 or 17 digits.
4Dial from the line you want to recharge, unless you use the other-number format.
5Do not retry quickly. Wait for the reply, because a repeat on a used PIN returns an error.

What the code looks like

*311*1234567890123456#
Part Meaning
*311* MTN’s common recharge code
The digits The PIN from your card
# Ends the command, then press call
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Recharging someone else’s line

Guides report the format *311*PIN*recipient’s number# for topping up another MTN line. MTN’s own help pages describe only *311*PIN# for your line, so test it with a small card first.

Other ways to load airtime

Method Good for Watch out for
Scratch card Offline, any phone Damaged PIN, reused card
e-PIN or logical card Buying online Keep the PIN private until you use it
myMTN app or bank app No card needed Network or channel downtime
VTU agent Quick top-up Confirm the amount in the SMS

If dialling shows an error

  • “Connection problem or invalid MMI code” usually means a typing slip. Re-enter the whole string.
  • Old codes such as *555*PIN# still appear in guides, but MTN’s current pages use *311*PIN#.
  • If the screen says invalid PIN, count the digits before you try again.
Keep your PIN private. Anyone with the digits can load the card before you do. Never send a photo of an unscratched or scratched card to a stranger.

A worked example

Say your card shows 1234 5678 9012. Remove the spaces and dial *311*123456789012#. If your card has more digits, type every one of them in the same way, in the order printed. Press call once and wait for the SMS before you do anything else.

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Special codes you may be asked for

If you qualify for the Welcome Back Offer, MTN asks you to dial *161*PIN# for recharges between ₦50 and ₦1,500. Normal recharges use *311*PIN#.

Do I need airtime to recharge?

No. You are adding airtime.

Can I recharge below ₦50 with a card?

Cards come in set values. Smaller amounts usually come through apps and agents.

How do I confirm the recharge?

Dial *310# and check the main balance.

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