MTN Cameroon Data Auto-Renewal Cancellation
Quick answer: to stop a data bundle from renewing on MTN Cameroon, find the bundle in the MyMTN app or the subscription section of the menu, switch off the renewal option, and keep the confirmation message. If you cannot find the option, customer care can switch it off for you.
What auto-renewal means
Auto-renewal buys the same bundle again when the old one ends. The cost comes from your airtime or wallet, and you press nothing. It is convenient for people who always buy the same size. It becomes a problem when you forget it is switched on, because a charge appears on a day you did not expect.
Signs that renewal is switched on
- A purchase message arrives when you did not buy anything.
- Airtime drops on the same day every week or month.
- A bundle returns right after it ends, even though you did not top up.
- A confirmation message mentions renewal or subscription.
How to switch it off
- Open the MyMTN app and look for your active bundles or subscriptions.
- Select the bundle that renews and look for a renewal or cancel option.
- If the app has no option, dial the internet bundle menu, commonly *157#, and follow the path to your services.
- Choose the bundle you want to stop and confirm.
- Wait for the confirmation SMS and save it.
Menus change, so read each option on the screen instead of pressing numbers from memory.
Check that it worked
| What to do | When | What you should see | |
|---|---|---|---|
| Read the confirmation SMS | Straight away | A message that renewal is off | |
| Check the subscription list | Same day | No renewal flag on the bundle | |
| Watch your balance | At the next renewal date | No new purchase or deduction |
Why a renewal sometimes continues
- The wrong bundle was stopped, and another one is still active.
- The request did not complete because the network dropped.
- A different service, not the data bundle, is charging you.
- The bundle was bought through another channel with its own renewal setting.
If a renewal happens after you received confirmation, contact customer care at once with the date, the amount and the confirmation message.
Stopping renewal is not the same as cancelling
Stopping renewal usually leaves the bundle you already paid for in place. You keep the remaining data until it ends. Cancelling an active bundle early may lose the unused data, so read the terms first.
Avoid surprise renewals
- Buy bundles manually when you can.
- Read the final confirmation screen before you pay.
- Review active subscriptions once a month.
- Keep your airtime above what you need for essential calls and payments.
Quick checklist
- Find the bundle.
- Switch off renewal.
- Keep the SMS.
- Check the next renewal date.
- Call customer care if a charge repeats.